FAQ - Artful Journey

Refund, Replace and Return Policy

Thank you for shopping with us. We appreciate your support and want to ensure your satisfaction with our products and services. Please review our refund, replace and return policies carefully.

Cancellation Before Shipment:
- If you’ve had a change of mind regarding your order, please reach out to us as soon as possible using the form below. We’ll make every effort to cancel and refund your order before it is shipped. Once an order has been processed, we regret that it can no longer be canceled.
Handmade and Customized Products:
- Our products are meticulously handmade and may be customized based on your needs. Due to the handmade and personalized nature of our items, we do not generally issue refunds, replace products or accept returns.
Issue with Your Order:
- In the case that you encounter an issue with your order, please contact us promptly, providing your Order Number and a detailed description of the problem. We will carefully assess each case on an individual basis.
Small Business Consideration:
- We kindly ask for your understanding as a small business. Your support means a lot to us, and we strive to provide the best possible service. Every purchase contributes to our success, and we appreciate your support and patience.

Please use the contact form below for any inquiries or to initiate the cancellation process. We understand that unique situations may arise, we will do our best to accommodate your need case by case. Thank you for choosing our handmade products.